Dogtra is happy to provide technical repair services to all of our customers! If your system is not under warranty, we will provide you a reasonable estimate to get your system up and running, like new!
For Inspection, Maintenance, or Repair please fill out the Service Request Form.
Please Ship repairs to:
Dogtra – Repair Dept.
12322 Monarch Street
Garden Grove, CA 92841
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All packages must include a Service Request Form with your correct and up to date contact info. If this form is not included with your repair, it will be more difficult (if not impossible) for us to identify who it is coming from. A Dogtra Customer Service Representative will contact you via phone, or email once the system has been inspected by a Repair Technician.
Disclaimer: Customers will be contacted via phone and email once the unit has been inspected. If Customers do not contact Customer Service within 6 months the unit will be disposed of. You can contact Customer Service at 1(888)-811-9111 or Info@dogtra.com
Disclaimer: Dogtra is not responsible for packages that are lost or stolen during shipping.
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FAQ
How long does service take?
Turn around times vary depending on the time of year but typically 2-3 weeks.
What do I need to ship?
For the most accurate testing we highly recommend that
customers send in all pieces of equipment including chargers.
Do I pay for the shipping?
Yes, all shipping costs to Dogtra and shipping back is the responsibility of the customer.
How much does service cost?
Our technicians will perform a 5-point inspection free of charge. Once the unit has been inspected Dogtra will provide you with a full estimate for the cost of parts, labor, and shipping. The cost of repairs will always start at $45 minimum.
What if I do not want to move forward with the repairs being offered in the estimate?
We do not make any repairs until you agree to the estimate. If you do not want to move forward with the repairs we can ship the unit back to you.
Am I still under warranty?
Please refer to our Warranty page below to find out if your system may be covered under warranty.